We are the company Heatcooltech s. r. o., Banícka 404/8A, 974 05 Malachov, Company ID: 47575531, VAT ID: 2023979133.

Contact details of the company:
Name: Heatcooltech s. r. o.
Address Banícka 404/8A 974 05 Malachov
E-mail: info@heatcooltech.sk
Phone: 0910 945 137

We operate an e-shop on the website www.heatcooltech.sk

When providing our services, selling goods, and operating our website, we process certain personal data.

The processing of personal data is primarily governed by Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (General Data Protection Regulation – "GDPR").

I. Processing of Personal Data

A. Processing of personal data when using the contact form

If you contact us regarding our products or services, we will work with your contact details provided to us, mainly via the contact form. This includes: Name, Email, Phone Number.

Why?
We will use this personal data to contact you regarding our offer of goods and services.

Legal basis:
Processing is based on Article 6(1)(b) of the GDPR – performance of a contract or steps taken prior to entering into a contract at your request.
Without this personal data, we cannot communicate with you to enter into a contract for the supply of our goods or services.

How long will we process personal data?
If no further cooperation arises, we will retain your personal data for up to 10 years from our last communication.

B. Processing of personal data in the case of purchase
If you make a purchase with us, we will process the personal data needed to conclude a contract. This includes billing information: name, surname, address, phone number, and email.

Why?
We need the personal data to fulfill our contractual obligations – to deliver goods or provide services. We will also use your contact details to communicate with you about your order status, potential complaints, or inquiries.

We also process this data to comply with our legal obligations (particularly accounting and tax obligations or complaint handling).

Legal basis:
Processing is based on Article 6(1)(b) of the GDPR – contract performance and Article 6(1)(c) – compliance with legal obligations.
Without this data, we cannot enter into a contract with you.

How long will we process personal data?
During the delivery of goods or services, and for 10 years following the last delivery or service provision.

C. Newsletter (Commercial Communication)
If you have purchased goods or services from us and have not explicitly declined marketing messages, we will use your email address to send marketing communications.

Legal basis:
Processing is based on Article 6(1)(f) of the GDPR – our legitimate interests in marketing to our customers.

How long will we process personal data?
For 10 years from your last purchase. You may unsubscribe at any time by email or by contacting us at info@heatcooltech.sk.

II. Who Has Access to the Data?

Your personal data remains with us. However, certain companies or individuals who assist in operating our e-shop may have access, including:

•Operator of the e-shop platform WooCommerce (Automattic Inc., 60 29th Street #343, San Francisco, CA 94110, USA)

•Shipping companies – Slovak Parcel Service (Slovak Parcel Service s.r.o., Senecká cesta 1, Ivanka pri Dunaji 900 28, Slovakia, Company ID: 31 329 217)

•Payment processing providers – WooPayments (operated by Stripe Payments Europe, Ltd., The One Building, 1 Grand Canal Street Lower, Dublin 2, Ireland)

We only process personal data within the European Union..

III. Additional Information

We do not have a designated Data Protection Officer.

We do not use automated decision-making or profiling..

If you have any questions regarding your personal data, please contact us at info@heatcooltech.sk or call 0910 945 137.

IV. Use of Cookies

Cookies are text files containing small amounts of information downloaded to your device when you visit our website. They are returned to the website during subsequent visits or to another site that recognizes them.

Cookies serve various purposes such as enabling efficient site navigation, remembering user preferences, and generally improving the user experience. They can also ensure that ads shown online better reflect your interests.

On our website, we use the following types of cookies:
•Necessary cookies: required for the operation of the website, enabling functions such as secure login. These cannot be disabled.
•Analytical/statistical cookies: allow us to recognize and count visitors and see how they use the site. These help improve functionality and user experience. Used only with your prior consent.
•Marketing cookies: track user preferences and help display ads and content aligned with your interests and online behavior. Used only with your prior consent.

Note: Third parties (e.g., external service providers) may also use cookies or access data collected via cookies on our website.

You can manage cookies via your browser settings..

Consent may be given by ticking a checkbox in the cookie bannerYou can also later disable cookies or restrict them in your browser settings.

Further cookie management details:
Internet Explorer: Managing cookies
Google Chrome: Managing cookies
Firefox: Disabling cookies
Safari: Cookie settings
Opera: Security and privacy
Microsoft Edge: Managing cookies

V. Your Rights Regarding Personal Data

Under the GDPR, you have the right to contact us and request information about what personal data we process, access those data, request their update or correction, or request restriction of processing. You may also request a copy of the data, request deletion under certain circumstances, and in some cases, exercise the right to data portability. You can also object to processing based on legitimate interest.

If you believe we are not handling your data properly, you have the right to file a complaint with the supervisory authority: Office for Personal Data Protection of the Slovak Republic:
Address Hraničná 12, 820 07 Bratislava
E-mail: statny.dozor@pdp.gov.sk
Phone: +421 2 32 31 32 14
These policies are effective as of 18 March 2025.